ARISCannot access the app?
You can request deletion without reinstalling Aris. If possible, send the request from the email address registered to your Aris account.
Send deletion request →If the link does not open, email info@alsendigital.net with the subject “Aris Account Deletion Request”.
1. Delete directly in the app
- Open Aris.
- Go to Settings → Delete Account.
- Read the warnings and verify your identity.
- Confirm permanent deletion.
This is the fastest method when you can access your account.
2. Data covered by deletion
After verification, your account and associated data are deleted or irreversibly anonymised where appropriate, including:
- Account and profile information.
- Portfolio, transaction, cash, liability, income, expense, budget and goal records.
- Personal notes, preferences and user-created content.
- Push-notification links and active sessions.
- Bank-connection references held by Aris.
Subscriptions purchased through Apple or Google must also be cancelled in your store account; deleting Aris may not automatically cancel a store subscription.
3. Records that may be retained
Limited records required for fraud prevention, security, accounting, dispute resolution or other legal duties may not be deleted immediately. They are retained with restricted access only for the required purpose and period. Backup copies are removed through the ordinary backup-retention cycle.
4. Verification and process
To prevent deletion by someone else, we may ask you to verify the registered email address or provide additional information showing that you own the account. We will email you with the next steps after receiving the request. This channel initiates permanent deletion, not temporary deactivation.
See the Privacy Policy for more detail.